Terms and Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder. It is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the domain name taxchela.com (“Website” or “Platform”).

The Platform is owned and operated by TaxChela Services and Co., a registered firm with its office at B-704, Kanaknidhi Apartments, Nanpura, Surat 395001, Gujarat, India (“we”, “our”, or “us”).

Your use of the Platform and services offered herein are governed by the following Terms and Conditions (“Terms of Use”) including applicable policies, which are incorporated herein by reference. By using or accessing the Platform, you agree to be bound by these Terms of Use.

Overview

These Terms govern your use of our website, services, and any products (collectively, “Services”) offered by TaxChela. Any terms proposed by you that conflict with these Terms are expressly rejected. We reserve the right to modify these Terms at any time. Your continued use of the Platform constitutes acceptance of those changes.

Brand Name Declaration

The registered brand name of the company for all its services, products, digital platforms, and communications is “TaxChela”, which is owned and operated by TaxChela Services and Co., a registered firm based in Surat, Gujarat, India. Any use of the brand “TaxChela” in this document, on the website, or in marketing materials refers exclusively to TaxChela Services and Co.

Eligibility and Account Obligations

To access certain Services, you agree to provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Misuse or unauthorized use of the Platform may lead to suspension or termination of your account.

Nature of Services and Products

TaxChela provides the following categories of products and professional services:

Taxation Services: Income Tax, GST, and professional tax filing, representation, and consultation.
Company Law & Compliance: ROC filings, incorporation, LLP registration, annual returns, and secretarial services.
Accounting & Bookkeeping: Monthly accounting, digital bookkeeping, and MIS reporting.
Audit & Assurance: Statutory audits, tax audits, and internal audits for corporates and firms.
Financial Advisory: Business structuring, M&A tax planning, due diligence, and management consultancy.
Training & Digital Resources: E-learning materials, professional updates, and publication subscriptions.

Pricing for services and products may vary based on the scope of engagement and shall be mutually agreed upon between TaxChela Services and Co. and the client through written contract, invoice, or email confirmation.

Use of Platform

You agree to use the Platform only for lawful purposes and in accordance with applicable laws.
You may not attempt to gain unauthorized access to any part of the Platform or its systems.
You agree not to use the Platform for transmitting harmful, defamatory, or infringing content.

Accuracy and Liability Disclaimer

We make every effort to ensure accuracy of information provided, but we do not warrant that all information is complete or error-free.
You acknowledge that use of the Platform and Services is entirely at your own risk.
We are not liable for indirect, incidental, or consequential damages arising from the use of our Services or Platform.

Intellectual Property

All content on this Platform including text, images, layout, and designs are the intellectual property of TaxChela Services and Co. or licensed to us. You may not copy, reproduce, or distribute any material without prior written permission.

Payments

All payments for Services or products are to be made through approved digital or banking channels. Prices and taxes applicable will be stated in the invoice or engagement letter.

By completing a transaction on the Platform, you enter into a legally binding contract with TaxChela Services and Co.

Refund & Cancellation Policy

Cancellations

Requests for cancellation will be considered if made within 7 days of placing the order and before commencement of work.
Cancellation requests received after service initiation may be partially refunded (up to 50%) depending on work completed.

Refunds

Refunds are applicable only when services have not yet commenced or deliverables have not been shared.
Government fees, statutory filing charges, or third-party expenses are non-refundable once paid.
Refunds, once approved, will be processed to the original payment method within 5–7 working days.

Quality Concerns

Any claim regarding unsatisfactory services must be raised within 7 days of delivery. The issue will be reviewed and resolved appropriately.

Contact for Refund Queries

Mobile: +91 97223 34465
WhatsApp: +91 97223 34465
Email: taxchela@gmail.com or knowmore@taxchela.com
Address: TaxChela Services and Co., B-704, Kanaknidhi Apartments, Nanpura, Surat 395001, Gujarat, India

Return Policy (For Physical Deliverables)

In case any physical items (books, certificates, or materials) are sold:

Returns are accepted within 7 days of purchase if the item is unused, undamaged, and in original packaging.
Sale items or perishable items are not eligible for return.
Replacement is provided only for defective or damaged products after verification.

Shipping & Delivery Policy

Orders are shipped through registered domestic courier or speed post within 7 working days of payment or as per mutually agreed timelines.
For digital services, deliverables will be shared through email or client dashboard.
We are not responsible for courier delays or postal issues once dispatched.

Indemnity

You agree to indemnify and hold harmless TaxChela Services and Co., its partners, affiliates, and employees from any claims or damages arising out of your breach of these Terms, violation of laws, or infringement of rights of third parties.

Force Majeure

We shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, technical failures, or government restrictions.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India.

Contact Information

Mobile: +91 97223 34465
WhatsApp: +91 97223 34465
Email: taxchela@gmail.com or knowmore@taxchela.com
Address: TaxChela Services and Co., B-704, Kanaknidhi Apartments, Nanpura, Surat 395001, Gujarat, India
Working Hours: Monday to Friday, 09:00 AM – 05:00 PM

Unauthorized use or duplication of this material without written consent is prohibited.